At folk, we consider our team experience to be “the product our team members buy into during the recruitment process and continue to subscribe until their very last working day.” [Source]
The sole purpose of our team experience is for each folker to get as much delight as they add during their time here at folk. It is built upon 3 key pillars 👇
How do we build our team experience?
Shaping our team experience as a product requires that we adopt a product-based approach built upon feedback and data.
What are our latest initiatives?
December 2022
Team NPS: 4.9/5
Words from the team - What's unique at folk?
- the product & the growth: getting better and better, building something big
- being part of a team and spending time together (weekly, offsite, coffee, party...)
- freedom, responsibility, respect, focus, personal growth, collaboration, pro/personal balance
- simplicity, no politics, always space to ask/discuss
Improvement areas and related initiatives
- to better support discussions around personal improvement, growth, and career track, we’re working on implementing our own Career Framework and related operating system [👀 coming soon]
- to raise knowledge and awareness around diversity and inclusion, we’ve started pin-pointing questions from the team to run research and share key learnings.
September 2022
Team NPS: 4.7/5
Words from the team - What's unique at folk?
- the delight we have while working together (coffees, folk-off, remote, flexibility),
- the way we work together (focus, velocity, availability, communication, quality),
- the trust we have in each other (ownership, expertise/talent, ok to fail - iterate and learn)
Improvement areas and related initiatives
- to encourage people to visit our Paris HQ, we have clarified our traveling expense policy and increased the traveling budget.
- to increase talks/chat moments with the team, we have set up Slack huddles for spontaneous team coffee chat as well as online gaming sessions once a month.
- to encourage office days through team events, we are organizing team events every two months (in addition to our team offsite every quarter).