How do we shape our team experience?

At folk, we consider our team experience to be “the product our team members buy into during the recruitment process and continue to subscribe until their very last working day.” [Source]

The sole purpose of our team experience is for each folker to get as much delight as they add during their time here at folk. It is built upon 3 key pillars 👇


How do we build our team experience?

Shaping our team experience as a product requires that we adopt a product-based approach built upon feedback and data.

What are our latest initiatives?

December 2022

Team NPS: 4.9/5

Words from the team - What's unique at folk?

  • the product & the growth: getting better and better, building something big
  • being part of a team and spending time together (weekly, offsite, coffee, party...)
  • freedom, responsibility, respect, focus, personal growth, collaboration, pro/personal balance
  • simplicity, no politics, always space to ask/discuss

Improvement areas and related initiatives

September 2022

Team NPS: 4.7/5

Words from the team - What's unique at folk?

  • the delight we have while working together (coffees, folk-off, remote, flexibility),
  • the way we work together (focus, velocity, availability, communication, quality),
  • the trust we have in each other (ownership, expertise/talent, ok to fail - iterate and learn)

Improvement areas and related initiatives

  • to encourage people to visit our Paris HQ, we have clarified our traveling expense policy and increased the traveling budget.
  • to increase talks/chat moments with the team, we have set up Slack huddles for spontaneous team coffee chat as well as online gaming sessions once a month.
  • to encourage office days through team events, we are organizing team events every two months (in addition to our team offsite every quarter).