🤝 Permanent & Full-time
🪴 Public salary grid and approach - Projected Level of Impact: Principal #1
🌍 Remote position (timezone: +/- 1 hour from Paris)
🍰 Perks & Benefits
👋 Hi there,
We're building folk to help people achieve their goals through lasting, valuable relationships.
folk is the all-in-one CRM. Centralize all the relationships that matter for your organization and customize it to the adapted workflow: from Sales CRM, recruiting pipeline, deal flow management, prospection management, and more.
Here’s our landing page if you want to have a look: folk.app
Are you up for it?
We're seeking a Product person with a knack for turning ideas into exceptional user experiences.
We strongly believe that bringing a talented Product person on board will elevate our product execution to new heights: from ideation, discovery, and quality to seamless collaboration across our team.
About the role.
- Lead discovery to keep increasing our understanding of our users’ pains, crafting a roadmap to best serve their needs.
- Collaborate closely with tech and design teams to develop detailed specifications and ensure all necessary assets and resources are available.
- Utilize data-driven insights to evaluate feature performance and guide decision-making processes.
- Uphold rigorous QA standards throughout the development lifecycle, including validation and external testing phases.
- Foster a culture of shared ownership within the product team, facilitating collaboration and knowledge-sharing.
- Work hand-in-hand with tech and design teams to deliver top-notch user experiences that drive tangible business value for our users.
- Partner with marketing, customer experience, growth, sales, and support teams to enhance their understanding of the product and sustain go-to-market strategies.
About the team.
Learn more about the individuals you’ll get to shape folk's future with:
Who are the folks behind folk?
About you and your approach.
- You have 5 years of experience working in product-centric environments, preferably in the B2B SaaS space catering to SMBs and/or Enterprise users.
- You have a proactive and hands-on approach, adept at swiftly addressing challenges and simplifying complex processes.
- You possess a strong emphasis on user-centric approaches, grounded in user feedback, analytics, and iterative improvement.
- You have expertise in product management, including clear and structured documentation, user research, wireframing, design sensibility, and a fundamental understanding of tech concepts and product methodologies.
- You have a data-driven mindset, with proficiency in analytical tools and ideally, experience with SQL.
- Fluent in English. You possess impeccable communication skills to effectively collaborate, and facilitate discussions. You also have exceptional interpersonal skills to inspire and motivate others toward shared goals.
Sounds like you? Then, we should probably chat.
If you're reading through this and recognize where you are now or how you're projecting yourself then we should probably chat.
If you're reading through this and have even the slightest doubt this role might be it for you, then we should probably chat. Don't let us miss out on the opportunity to meet you 🙃
About the way we think about product.
- Build workflows, not features: Customers aren't concerned with features; they care about the outcomes that impact their business.
- Reduce the scope, increase quality: Quality yields long-term benefits. This requires a concentrated focus on a limited number of topics. Stop starting, start finishing.
- Make decisions informed by data, but not solely based on data: Data provides valuable insight, but won’t tell you what to build next. Combine it with a deep qualitative understanding of your users.
- Listen to your users, but don't obey: Users often have strong opinions about what they want next. Listen carefully to the underlying problem they're trying to solve, not just their proposed solution.
- The user is always right: Our role is to ensure our users succeed with our product. If users struggle, express frustration, or experience other issues, it means we missed something.
- Building a product is a loop: There's no such thing as a finished feature. Release it, measure its performance, learn from the feedback, and then improve upon it.
- Build as a team, incorporating diverse skills for the best results: Product, engineering, design, and customer-facing teams each bring unique perspectives to problem-solving, leading to better end results.
- Make your users feel at home: Don't reinvent the wheel; some product patterns are standard. Only create something new if the problem truly demands it.
- Build for teams & individuals: We're creating a product for teams, but each team member also uses the product for their own workflow. Consider how to enhance individual workflows, and how to add more value when switching to multiplayer mode.
- Do it with style: Design matters in a hyper-competitive world. Users often form emotional attachments to products based on their appearance.
- Onboard continuously: Onboarding isn't a one-time task—it's a continuous journey. Your job is to make your customers successful.
What's next?
What are we looking for?
- an overview of your background (either a resume or a Linkedin profile)
- a short note to tell us why we're a great fit for each other and how you envision your future @folk
Don't hesitate to share any questions you may have in mind while sending us your application. If you're wondering about it, we should probably share more info in here.
We'll get back to you within a week. No matter our decision, you will hear from us 🙃
Here's our hiring process for this role:
- A 30-minute video call with Morgane - Talent Manager to make sure our expectations are aligned.
- A 45-minute video call with Simo - founder and Victor - Product Designer to deep dive into role specifics such as required skills, knowledge, and abilities as well as working environment, and day-to-day life.
- A 45-minute video call with Jean-Yves - founder to discuss our approach and vision and ensure alignment here as well.
- A fully remote exercise to assess your process and analysis thinking alongside your strategic thinking. Followed by a 60-minute video call with Julie - CSM, Antoine - Engineer, Simo, and Jean-Yves to discuss the exercise