Technical Account Manager

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Up for the challenge? Read on.

Our biggest deals have changed shape. A +5-seat customer doesn't just want a demo: they want integration feasibility answered, their data migrated, their stack connected, their security questions handled, and their setup tailored before they sign. You'd be the one to own it properly — and to build the function around it.

About the role.

• Sales engineering (pre-sales). Partner with our three AEs to win +5-seat deals: technical scoping, POCs, integration and migration feasibility, security reviews.
• Solution design. Configure and tailor folk to each customer — custom setups, integrations, imports and migrations, API and automation work.
• Expansion & retention of top accounts. Own the technical success plans for our highest-value customers, drive seat expansion, and de-risk churn before it starts.
• Voice of the top customer. Bring structured requirements and feedback from our multi-seat accounts back into Product.
• Enablement. Equip Sales and CS with the technical answers, documentation and reusable assets they need so they stop being blocked on one person.

What success looks like.

• 3–6 months: you're fully ramped on the product and our top accounts, and you independently own the technical track of multi-seat deals — Sales no longer waits on anyone else.
• 6–12 months: a measurable lift in +5-seat win rate and expansion, plus shorter technical sales cycles.
• 12–14 months: you've validated a repeatable playbook that carries an account from signed to live and then into nurture and renewal — documented and handed off well enough that others can run it without you.

About you.

• You have proven AM or AE experience in B2B SaaS — genuinely customer-facing, with a clear link to revenue.
• You have real technical ownership behind you: APIs, integrations, data modeling, migrations, automation and no-code. You can configure a CRM-like product yourself and handle technical and security questions without escalating.
• You have a track record on deals and expansions — you've been in the room when they were won.
• You're an excellent communicator in English and French (our customers are in the US and across Europe) and you pair that with solid commercial acumen.
• You're comfortable being the only technical voice in the room, and you translate fluently between customers, AEs and Product.

You might be coming from: Sales or Solutions Engineer at a PLG, SMB→mid-market SaaS · Technical Account Manager or Technical CSM in B2B SaaS · Solutions Consultant or Implementation Lead with pre-sales exposure · Ops with a prior AE/AM background in B2B SaaS.

About the team.

If you want to know more about the daily life at folk, the following sections should interest you 👀

• 👋Meet the team
• 🥁How do we work together?

Does This Sound Like You?

Then, we should probably meet 🙃

Apply Now with a resume (or LinkedIn profile) and a quick note telling us why we'd be a great match. We'll review your application and we''ll get back to you within a week. No matter what our decision is you will hear from us 🙃

Here's our hiring process for this role:

1. 30-minute intro call with Morgane to make sure our expectations are aligned.
2. 30-minute deep dive call with Simo to cover the technical scope of the role and day-to-day life.
3. 45min video call with Julien and one of our AEs to project the collaboration you might have together and provide additional info on day-to-day.
4. A fully remote exercise — a technical scoping and solution design case on a realistic +5-seat deal — to assess your process and analysis thinking alongside your strategic thinking. Followed by a 60min video call to discuss the exercise
5. A 30min video call with JY to discuss around our approach and vision and make sure there's alignment here as well.