👋 Hi there,
Our team's shared mission is to shake up the CRM industry with our people-first perspective.
We believe mass outreach is so passé and businesses are missing a tool to build real relationships with prospects and partners.
folk is a CRM to build genuine connections, that's simple to use and easy to integrate. We help our customers reach the right client (at the right time), nurture lasting connections, and drive new business.
Want to help drive change? Join us.
Up for the challenge? Read on.
At folk, the success and satisfaction of our customers is at the heart of everything we do.
We go beyond support—we're committed to empower our users to achieve their goals through ongoing guidance, and personalized education. We seek to build lasting relationships and turn them into loyal advocated for our brand.
Join us as our next Product Support Specialist and be a part of this journey!
About the role.
- Support users in French & English, ensuring swift issue resolution, managing escalations, and maintaining a knowledge base to empower customers—all while efficiently handling a high volume of support tickets.
- Troubleshoot independently, solving problems with creativity and resourcefulness.
- Champion the product, helping users unlock its full potential.
- Guide new customers through onboarding, running training sessions, setting up accounts, and managing migrations for a seamless transition.
- Advocate for users, gathering insights to improve the product and collaborating across teams to enhance the customer experience.
About you.
- You’re strong communicator with 1-2 years in a customer-facing role, thriving on user interactions.
- You’re fluent in both French and English.
- You're a problem solver at heart, who loves tackling challenges head-on. You’re not only fixes issues but understands their broader impact on users’ businesses.
- You’re autonomous and proactive, driven by making a real difference for customers.
- You’re naturally curious about tech and products, eager to learn and grow.
About the team.
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If you want to know more about folk and how we work, the following sections are for you 👀
The way we think about Product.
Does This Sound Like You?
Then, we should probably meet 🙃
Apply Now with a resume (or LinkedIn profile) and a quick note telling us why we'd be a great match. We'll review your application and we''ll get back to you within a week. No matter what our decision is you will hear from us 🙃
Here are some tips for your application.
Here's our hiring process for this role:
- A 30-minute video call with Morgane - Talent Manager to make sure our expectations are aligned.
- A 45-minute video call with Julie - Customer Success Manager to deep dive into role specifics such as required skills, knowledge, and abilities as well as working environment, and day-to-day life.
- A fully remote exercise to assess your process and analysis thinking alongside your strategic thinking. Followed by a 60min video call to discuss the exercise with Julie and Simo - cofounder
- A 30-minute video call with Jean-Yves - cofounder to discuss our approach and vision and make sure there's alignment here as well.
Regardless of the position, our interview process typically consists of 5 steps and takes approximately 2.5 weeks to complete.